Shipping Conditions

• Order Processing Time:
  Orders are processed within 1-3 business days after payment is received. Once your order is shipped, you will receive a notification with a tracking number.
• Delivery Time:
  Delivery time varies depending on your location and can take from 5 to 21 business days. We work with reliable international courier services to ensure timely arrival of orders.
• Shipping Costs:
  Shipping costs are calculated automatically at checkout and depend on the destination country, order volume, weight, and dimensions.
• Packaging:
  Each painting is carefully packaged to ensure its integrity during transportation.

Return Policy

• Return Period:
  You may return the order within 14 days of receiving it if it does not meet your expectations. The painting must be returned in its original packaging, undamaged, and in its original condition.
• Return Procedure:
  To initiate a return, contact us by email specifying the order number and reason for the return. We will provide you with instructions for returning the painting. All return shipping costs are the responsibility of the sender.
• Refund:
  Once we receive and inspect the returned product, we will process a refund to your card or bank account within 10 business days. Initial shipping costs are non-refundable.
• Damaged Products:
  If your painting was damaged during transportation, please notify us within 7 days of receipt, attaching photos of the damage. We will arrange a replacement or refund.

Payment and Additional Guarantees

• Payment:
  Payment for purchases is processed through my store www.artalika.it on the Etsy platform, providing customers with additional assurance of secure payment, delivery, and the option to return items within 14 days, in accordance with applicable laws.
• The Etsy Purchase Protection Program helps buyers feel confident in their purchases, ensuring secure transactions and support in case of order issues. If you don’t receive your order or receive it damaged, Etsy will provide assistance and, if needed, arrange a refund within 14 days according to the shop’s policy.Payment can be made using MasterCard, Visa, and PayPal.
• Shipping Costs:
  Shipping costs are calculated at checkout and depend on the weight, size, and destination region.